Terms of Service

Agreement to Terms

By using the HoldOn website at goholdon.com or purchasing our products, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or purchase our products. HoldOn is operated by PT Aurora Growth Works, a company incorporated and located in Bali, Indonesia.
Our Products

Product Information

We make every effort to provide accurate product descriptions, specifications, and images on our website. However, we cannot guarantee that colors and appearance will not vary slightly from the images displayed on your screen due to monitor settings and other factors. Product availability may change without prior notice based on inventory levels and manufacturing schedules. We reserve the right to modify product formulations, discontinue products, or make changes to product specifications at any time without prior notice.

Age and Usage Restrictions
You must be at least 18 years old to purchase our products from this website. Our products are specifically intended for adult use only and should not be used by minors without adult supervision. We do not recommend the use of our products by pregnant or nursing women without first consulting with a qualified healthcare professional. If you have sensitive skin or any medical conditions, please consult with a doctor before using our products.

Orders and Payments

Placing Orders
All orders placed through our website are subject to our acceptance and product availability. We reserve the right to cancel or refuse orders for any reason, including but not limited to product unavailability, pricing errors, or suspected fraudulent activity. An order confirmation email does not guarantee that your order will be fulfilled, as final confirmation depends on product availability and payment verification.
Pricing and Fees
All prices displayed on our website are in Indonesian Rupiah (IDR) unless otherwise clearly stated. Our prices include applicable taxes where required by Indonesian law. We reserve the right to change product prices at any time without prior notice, though price changes will not affect orders that have already been confirmed and paid for. Promotional pricing is subject to specific terms and conditions and may have time limitations or quantity restrictions.
Payment Processing
Payment in full is required at the time you place your order. We accept major credit cards and other authorized payment methods as displayed during the checkout process. All payments are processed securely through third-party payment processors, and we do not store your complete payment information on our servers. If your payment fails or is declined, your order may be automatically cancelled, and you will need to place a new order with valid payment information.

Shipping and Delivery

Shipping Policy
We currently ship within Indonesia with plans to expand to other regions in the future. Shipping costs and estimated delivery timeframes are calculated and displayed during the checkout process based on your delivery location. We may offer free shipping promotions for orders exceeding specified minimum amounts, subject to terms and conditions. We are not responsible for shipping delays caused by third-party carriers, weather conditions, or other circumstances beyond our control.

Delivery Terms
Delivery timeframes provided are estimates only and are not guaranteed delivery dates. The risk of loss or damage to products transfers to you upon delivery to the address you provided. You are responsible for providing accurate and complete shipping information, and additional fees may apply for address corrections or delivery attempts to incorrect addresses. We may require signature confirmation for delivery of certain orders to ensure secure receipt.

Subscriptions
Our subscription service automatically renews periodically and charges your selected payment method accordingly. Subscription pricing and associated discounts are subject to change with reasonable advance notice provided via email. You can modify delivery dates, pause your subscription, or cancel your subscription at any time through your online account or by contacting our customer service team. Subscription cancellations take effect after the current billing cycle is completed.

Managing Your Subscription
You have full control over your subscription and can make changes including quantity adjustments, delivery frequency modifications, or cancellation at any time. To ensure proper processing, any changes to your subscription must be made at least five business days before your next scheduled billing date. We will send you email reminders before each subscription renewal to keep you informed of upcoming charges.

Returns and Refunds

Return Policy
We accept returns of unopened products in their original condition within 30 days of the delivery date. For health and safety reasons, we cannot accept returns of opened or used personal care products unless the product is defective or damaged. You are responsible for return shipping costs unless the return is due to our error or a defective product. All returned items must include original packaging and any included accessories or documentation.

Refund Processing
Once we receive and inspect your returned product, we will process refunds within 7 to 14 business days. Refunds are issued to the original payment method used for the purchase. Original shipping costs are non-refundable unless the return is due to our error, such as sending an incorrect or defective product. If you used a promotional discount or free shipping offer, the actual shipping cost may be deducted from your refund.

Defective or Damaged Products
If you receive a defective or damaged product, we will provide a replacement or full refund at no additional cost to you. Please contact us immediately upon receiving a damaged or defective product, preferably within 48 hours of delivery. We may request photographs of the damaged product or ask you to return the defective item to help us improve our quality control processes.

User Accounts

Account Responsibilities
When you create an account with us, you are responsible for maintaining accurate and up-to-date account information. You must keep your login credentials secure and confidential, and you should not share your account access with others. You are fully responsible for all activities that occur under your account, whether authorized by you or not. Please notify us immediately if you suspect unauthorized access to your account.

Account Termination
We reserve the right to terminate or suspend user accounts that violate these terms and conditions or engage in fraudulent or harmful activities. You may delete your account at any time by contacting our customer service team, though account deletion does not automatically cancel active subscription obligations. Upon account termination, you will lose access to any stored information, order history, and account benefits.

Prohibited Uses
You agree not to use our website or services in any way that violates applicable local, national, or international laws or regulations. You may not attempt to transmit viruses, malware, or other harmful computer code through our website. You are prohibited from attempting to gain unauthorized access to our computer systems, servers, or networks. You may not use our products for commercial resale or distribution without obtaining written permission from us. Providing false, misleading, or fraudulent information during account creation or order placement is strictly prohibited.

Intellectual Property

Our Intellectual Property Rights
All content on our website, including but not limited to logos, trademarks, product names, images, and text, is owned by PT Aurora Growth Works and is protected by intellectual property laws. You may not use, reproduce, or distribute our intellectual property without obtaining explicit written permission from us. Our product formulations, ingredient combinations, and manufacturing processes are proprietary trade secrets and confidential information.

User-Generated Content
You retain ownership rights to any original content you submit to us, such as product reviews or testimonials. By submitting content to our website, you grant us a non-exclusive, royalty-free license to use, reproduce, and display your content for business purposes including marketing and promotional activities. You represent and warrant that any content you submit is original, accurate, and does not violate the rights of any third party.

Disclaimers and Limitations

Product Disclaimers
Our products are intended for external use only and should not be ingested or used in ways other than as directed. Individual results from using our products may vary based on skin type, environmental conditions, and other personal factors. If you experience skin irritation, allergic reactions, or other adverse effects, discontinue use immediately and consult a healthcare professional. We recommend performing a patch test before first use if you have sensitive skin or known allergies.

Limitation of Liability
Our total liability to you for any claims related to our products or services is limited to the amount you actually paid for the specific product or service in question. We are not liable for any indirect, incidental, consequential, or punitive damages arising from your use of our products or website. Some jurisdictions do not allow certain liability limitations, so these limitations may not apply to you depending on your local laws.

Medical and Health Disclaimers
Our products are cosmetic and personal care items, not medical treatments or therapeutic devices. We make no medical, health, or therapeutic claims about our products' ability to treat, cure, or prevent any medical conditions. For any health-related concerns or questions about product suitability, please consult with qualified healthcare professionals who can provide personalized medical advice.

Governing Law and Dispute Resolution
These Terms and Conditions are governed by and construed in accordance with the laws of Indonesia. Any legal disputes arising from these terms or your use of our products or services will be resolved exclusively in the courts of Bali, Indonesia. You agree to submit to the personal jurisdiction of these courts for the purpose of resolving any such disputes.

Force Majeure
We are not liable for any delays, failures, or interruptions in our services due to circumstances beyond our reasonable control. Such circumstances include but are not limited to natural disasters, government actions, labor strikes, supplier issues, internet outages, or shipping carrier disruptions. During force majeure events, we will make reasonable efforts to minimize disruptions and communicate with affected customers.
Changes to These Terms
We may update these Terms and Conditions from time to time to reflect changes in our business practices, legal requirements, or other factors. When we make changes, we will post the updated terms on our website and update the "Last Updated" date at the top of this document. Your continued use of our website or services after changes are posted constitutes your acceptance of the modified terms.

Severability
If any provision of these Terms and Conditions is found to be unenforceable or invalid by a court of competent jurisdiction, that provision will be limited or eliminated to the minimum extent necessary so that the remaining terms will remain in full force and effect. The unenforceable provision will be replaced with an enforceable provision that most closely matches the intent of the original provision.

Entire Agreement
These Terms and Conditions, together with our Privacy Policy and any other legal notices published on our website, constitute the complete and exclusive agreement between you and PT Aurora Growth Works regarding your use of our website and products. These terms supersede all prior agreements, understandings, and communications between us regarding the subject matter covered herein.

Contact Information
If you have any questions about these Terms and Conditions or need clarification about any provisions, please contact us at info@goholdon.com. You can also reach PT PMA Holdon Performance Indonesia at our business location in Bali, Indonesia. We are committed to addressing your concerns and will respond to your inquiries in a timely manner.
By using our website or purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety.